Refund policy

Last Updated: October 30, 2026

Our Commitment to Customer Satisfaction

At Elunest, we are committed to providing a reliable and transparent shopping experience. We want every customer to feel confident when purchasing lighting products for their home, office, or everyday living space.

Whether you purchase a table lamp, desk light, decorative lighting fixture, or motion sensor light, we understand that a product may occasionally arrive damaged, differ from your expectations, or no longer suit your needs.

Our Return & Refund Policy explains how to request a return, the conditions that apply, who pays return shipping costs, how refunds are processed, and how product exchanges are handled.

We encourage customers to review this policy before purchasing and contact our support team whenever assistance is needed.

30-Business-Day Return Policy

Elunest accepts return requests within 30 business days from the date your order is delivered.

Business days are Monday through Friday. Saturday and Sunday are excluded when calculating the return period.

You may request a return for the following reasons:

Damaged Product: The product arrives physically damaged, broken, or with damaged components.
Defective Product: The product does not function as intended or has a manufacturing-related fault.
Incorrect Product: You receive an item, model, color, or variation different from what you ordered.
Product Description Mismatch: The received product materially differs from the information provided on its product page.
Change of Mind: You decide that you no longer want the purchased product.
Design or Size Preference: The lighting product's size, finish, color, or appearance does not suit your intended space.
Ordering Mistake: You accidentally order the wrong product or variation.

To request a return, email support@elunest.shop within the applicable return period.

Submitting a return request within 30 business days allows our team to review the request. Return approval depends on the reason for the return and the conditions explained below.

Return Conditions and Requirements

For standard returns involving a change of mind, ordering mistake, or personal preference, the following conditions apply:

Return Request Period: You must contact our support team within 30 business days after delivery.
Original Product Condition: The item must be in its original condition and free from customer-caused damage.
Unused and Uninstalled: Products returned due to personal preference must not have been used, permanently installed, rewired, or modified.
Included Accessories: Original cables, adapters, mounting components, manuals, and other supplied accessories must be included.
Secure Packaging: Products must be carefully packaged to reduce the risk of damage during return transportation.
Proof of Purchase: Customers must provide an order number or another valid purchase reference.

Important: Products returned because they arrived damaged, defective, or incorrect are reviewed separately. Such products are not required to meet the unused-condition requirement where that requirement would be inconsistent with the reported issue.

These return conditions do not limit any rights provided by applicable consumer protection laws.

How to Request a Return

All returns are handled by mail. Please do not send products to our business address without receiving return authorization.

Follow the steps below to start your return:

Contact Customer Support: Send an email to support@elunest.shop within 30 business days after delivery. Include your order number and the email address used during checkout.
Explain the Reason: Tell us which product you wish to return and why you are requesting the return.
Provide Supporting Information: For damaged, defective, incomplete, or incorrect products, include photographs and a brief explanation of the issue, where available.
Receive Return Authorization: Our team will review your request and confirm whether it is approved. We will provide the applicable return instructions and return destination.
Obtain Your Return Shipping Label: We will explain how to obtain the appropriate return label and whether the shipping cost is covered by Elunest or the customer.
Download and Print the Label: Download and print the return shipping label provided or arranged for the approved return. If an electronic label is unavailable, our support team will explain the alternative arrangements.
Package and Send the Product: Carefully pack the item with its required accessories, attach the shipping label, and send it through the designated shipping carrier.
Return Inspection: Once the returned package is received, our team will inspect the item and notify you of the refund or exchange decision.

Please Note: The authorized return destination may differ from our published business address. Returns sent without authorization may experience processing delays.

Return Shipping Costs

Return shipping costs depend on the reason for the return. We aim to communicate these costs clearly before customers send their products.

When Elunest Pays for Return Shipping

Elunest covers the applicable return shipping costs when the return is approved because of an issue attributable to the product or order fulfillment, including:

The product arrived damaged during delivery.
The product is defective or does not function as intended.
An incorrect product or variation was delivered.
The delivered product materially differs from its advertised description.

For these approved returns, our team will provide or arrange the appropriate return shipping instructions without requiring the customer to bear the applicable return shipping cost.

When the Customer Pays for Return Shipping

Customers are responsible for applicable return shipping costs when returning a product for personal reasons, including:

Changing their mind after purchasing.
Ordering the wrong product, model, size, or color.
No longer needing the purchased item.
Preferring a different design, finish, or lighting style.

Our support team will explain the return shipping arrangements before the product is sent. Any applicable customer-paid return shipping charges are separate from the product refund.

No Restocking Fees

Elunest does not charge any restocking fees.

We do not deduct a restocking charge from approved product refunds.

However, where the customer is responsible for return shipping, that shipping cost remains the customer's responsibility and is not considered a restocking fee.

Refund Policy and Processing Time

We aim to make the refund process clear and straightforward. Refunds are handled after the return has been received, reviewed, and approved, unless our support team confirms another appropriate resolution.

When Will My Refund Be Approved?

After your returned product arrives at the authorized return location, our team will inspect the item and review the reason for the return.

If the return meets the applicable conditions, we will confirm that the refund has been approved.

If additional information is required, our team will contact you using the contact information associated with your order.

How Long Does a Refund Take?

Approved refunds are processed within 10 business days after return approval.

This means the 10-business-day refund processing period begins when Elunest confirms that your refund has been approved, not when the original order was placed or when the return request was first submitted.

Business days are Monday through Friday, excluding Saturday and Sunday.

After we process the refund, your bank, card issuer, or payment provider may require additional time to display the funds in your account. This additional time depends on your payment provider.

How Will I Receive My Refund?

Approved refunds are issued to the original payment method used during checkout.

For example, if you paid using a supported credit or debit card, the refund will be sent back through the original payment transaction.

We do not charge a restocking fee.

What Amount Will Be Refunded?

The amount refunded depends on the approved return and any applicable shipping responsibility.

Approved Standard Return: The purchase price of the approved returned product is refunded to the original payment method, subject to applicable deductions permitted by law and explained under this policy.
Damaged, Defective, or Incorrect Product: If a refund is the approved resolution, the applicable product purchase amount is refunded, and Elunest covers the applicable return shipping costs.
Change-of-Mind Return: The approved product purchase amount is refunded. Customer-paid return shipping costs are not reimbursed.
Restocking Fees: No restocking fees are charged or deducted.

If only part of an order is returned, the refund applies to the approved returned item or items rather than products the customer keeps.

If you have received refund approval but the refund has not been processed within 10 business days, please contact support@elunest.shop with your order number.

Product Exchange Policy

Elunest accepts product exchanges, subject to product availability and the applicable return conditions.

Exchanges allow customers to request a replacement product instead of receiving a refund.

When Can I Request an Exchange?

You may request an exchange for the following reasons:

Damaged Product: Your lighting product arrives damaged and you would prefer a replacement.
Defective Product: The received product is faulty or does not function as intended.
Incorrect Product: You receive the wrong product, model, color, or variation.
Personal Preference: You would prefer a different available design, color, finish, or model.

How Does the Exchange Process Work?

Submit Your Request: Contact support@elunest.shop within 30 business days after delivery and provide your order number.
Specify Your Replacement: Explain the reason for the exchange and identify the replacement product or variation you would prefer.
Availability Review: Our team will review the request, confirm whether the requested replacement is available, and explain any applicable conditions.
Return Authorization: If the exchange is approved, we will provide instructions for returning the original product, when a return is required.
Return and Inspection: Once the original product is received, we will review its condition in accordance with the applicable exchange requirements.
Replacement Arrangement: After exchange approval and any required return review, our team will arrange the replacement and provide relevant shipping information.

Who Pays Shipping Costs for Exchanges?

Damaged, Defective, or Incorrect Products: Elunest covers the applicable return shipping costs for confirmed product or fulfillment issues.
Customer Preference Exchanges: Customers are responsible for applicable return shipping costs when requesting a different product for personal reasons.

If the requested replacement has a different selling price, our team will explain any price difference and available arrangements before proceeding.

If the requested replacement is unavailable, we will discuss other available products or an appropriate refund under this policy.

Important: Please do not send an item for exchange until our support team has authorized the request and provided return instructions.

Damaged, Defective, Incomplete, or Incorrect Products

We understand that lighting products may contain delicate components, including glass shades, electrical fittings, LED elements, adapters, and motion sensors.

If your order arrives damaged, defective, incomplete, or incorrect, please contact us as soon as reasonably possible at support@elunest.shop.

To help us review your concern, please provide:

Order Number: Your purchase reference or order confirmation number.
Product Information: The name or description of the affected item.
Problem Description: A brief explanation of the damage, defect, missing component, or incorrect item.
Photographs: Clear images of the product, affected components, and packaging, where available.

After reviewing your request, we will explain the appropriate resolution, which may include a replacement, exchange, return, or refund.

For confirmed damaged, defective, or incorrectly supplied products, Elunest covers the applicable return shipping costs.

Electrical Safety Notice: Do not operate a lighting product with visible electrical damage, exposed wiring, or other unsafe components. Do not attempt unauthorized electrical repairs.

Non-Returnable Situations

Standard change-of-mind returns may be declined under the following circumstances:

Expired Return Period: The return request is submitted after the 30-business-day return period.
Customer-Caused Damage: The product has been damaged through improper handling, use, installation, or storage.
Unauthorized Modifications: The item has been rewired, altered, or materially modified after delivery.
Missing Accessories: Essential components or accessories are missing for reasons unrelated to a product or delivery issue.
Unsuitable Return Condition: The product is no longer in a condition consistent with the standard change-of-mind return requirements.

These restrictions do not remove or limit applicable consumer rights relating to defective, damaged, incorrectly described, or incorrectly supplied products.

Order Changes and Cancellations

If you need to change or cancel an order, please contact support@elunest.shop as soon as possible.

Include your order number and explain the requested change.

Before Dispatch: We may approve an order cancellation or modification if the order has not been dispatched and the requested change can still be processed.
After Dispatch: Once an order has been handed to the shipping carrier, cancellation or modification may no longer be possible. Customers may request a return after delivery under this policy.
Approved Cancellation Refunds: Payments collected for approved cancellations are returned to the original payment method.

We recommend contacting our support team promptly because order preparation and dispatch may begin shortly after payment confirmation.

Business Hours

Our customer support team is available during the following hours:

Monday–Friday: 9:00 AM–5:00 PM

Saturday–Sunday: Closed

Business Time Zone: Eastern Standard Time (NY)

Messages received outside our regular business hours will be reviewed during the next business day.

Contact Information

Store Name: Elunest

Website: https://elunest.shop

Business Address: 4909 Northern Blvd, Queens, New York 11101, United States

Customer Support Email: support@elunest.shop

Phone Number: +1 718-626-8857

Time Zone: Eastern Standard Time (NY)

For information about shipping schedules, delivery estimates, and order tracking, please review our Shipping Policy.

If you have questions about returns, exchanges, refunds, or cancellations, please contact our customer support team during regular business hours.