Refund policy

Return & Refund Policy

Last Updated: September 13, 2026

At Elunest, we want you to feel confident when purchasing furniture from our store. If your order does not meet your expectations, you may request a return in accordance with the conditions below.

30-Day Return Window

You may request a return within 30 days of receiving your order.

To be eligible, the item must:

Be in its original condition
Be unused and free from damage
Not have been modified, altered, or permanently assembled where applicable
Include all original packaging, accessories, and components
Include your order confirmation or other valid proof of purchase

Furniture Condition

Because our products are furniture items, customers should carefully inspect products upon delivery.

Returns may be refused if an item has been damaged after delivery due to improper handling, assembly, installation, storage, modification, misuse, or normal wear and tear.

Damaged or Incorrect Items

Please inspect your order as soon as it arrives.

If your item arrives damaged, defective, incomplete, or different from what you ordered, contact us as soon as possible at support@elunest.shop with your order details and clear photographs of the issue.

We will review the information and provide the appropriate resolution.

How to Request a Return

To request a return:

Contact support@elunest.shop with your order number.
Explain the reason for your return.
Provide photographs or supporting information when requested.
Wait for return authorization and instructions before sending anything back.

Please do not send an item back without receiving return instructions from Elunest first.

Return Shipping

Return shipping arrangements and costs may depend on the reason for the return and the condition of the item.

If an item is confirmed to be defective, damaged in transit, or incorrectly supplied by Elunest, we will review the case and provide appropriate return instructions.

For returns based on customer preference or other non-defective reasons, the customer may be responsible for applicable return shipping costs.

Refunds

Once your returned item is received and inspected, we will notify you whether your refund has been approved.

If approved, the refund will be issued to the original payment method.

Please allow additional processing time for your bank or payment provider to post the refund to your account.

Non-Returnable Items

Certain products may not be eligible for return, including:

Personalized or custom-made products
Items specifically marked as final sale
Products that have been damaged, modified, or used after delivery
Items returned without prior authorization
Products missing essential components or original packaging where those are required for the return