FAQs

What does Elunest sell?

Elunest is an online home lighting store offering floor lamps, table lamps, and decorative lighting.

Our products are intended for different indoor spaces, including living rooms, bedrooms, home offices, and reading areas.

You can browse our available products at https://elunest.shop.

Where does Elunest ship?

We currently ship within the United States only.

We do not offer international delivery.

Is standard shipping free?

Yes. Standard shipping is FREE on all orders within the United States.

There is no minimum purchase requirement.

See our Shipping Policy for more information.

How long does delivery take?

Our estimated shipping timeframe is:

  • Order Processing: 1–3 business days

  • Shipping / Transit: 4–7 business days

  • Total Estimated Delivery: 5–10 business days

  • Standard Shipping Cost: FREE

Delivery times are estimates and may vary because of carrier or transportation circumstances.

What is your daily order cutoff time?

Our cutoff is 5:00 PM (GMT-05:00) Eastern Standard Time (NY), Monday–Friday.

Orders placed after the cutoff or during weekends enter processing on the following business day.

Which carriers do you use?

Depending on the destination and product, we may use:

  • USPS

  • UPS

  • FedEx

  • Other appropriate domestic delivery services

The assigned carrier will be identified in your shipment information when available.

Will I receive tracking information?

Yes. Once your order has been dispatched, we will send an email containing available tracking information.

Tracking may take approximately 24–48 hours after shipment to display its first update.

If you need assistance, contact support@elunest.shop.

Are the lamps delivered fully assembled?

Assembly requirements depend on the product.

Some table lamps may require minimal setup, while certain floor lamps may arrive in separate sections.

Please review the product description and assembly instructions before use.

Are light bulbs included with the lamps?

Bulb inclusion depends on the specific product.

Some lighting items have an integrated light source, while others require a separate compatible bulb.

Please check the product description for information about included bulbs, light sources, sockets, and compatibility.

How do I choose the correct floor lamp size?

We recommend checking the height, base dimensions, and other measurements provided on the product page.

Measure the intended location before ordering.

For floor lamps, consider floor space, nearby furniture, and ceiling clearance.

If you need clarification, contact our support team.

Can I use any bulb with my lamp?

No. You should use only the bulb type and wattage supported by the product's specifications.

Bulb compatibility varies by model.

Always review the manufacturer's instructions before installing a bulb.

Are Elunest lamps suitable for outdoor use?

Products should only be used in the environments specified in their descriptions and instructions.

Do not use an indoor-rated lamp outdoors or in a wet environment unless it is expressly designed for that purpose.

Can I cancel or change my order?

You may request cancellation or changes before shipment.

Contact support@elunest.shop as soon as possible with your order number.

We will attempt to accommodate your request before dispatch.

Once an order has shipped, our return process may apply.

What is your return policy?

Elunest provides a 30-day return window.

Customers may request a return within 30 calendar days after delivery.

For ordinary change-of-mind returns, products should be unused, undamaged, and complete with the original accessories and components.

Full details are available in our Return & Refund Policy.

How do I return a lamp?

Returns are handled by mail.

To request a return:

  1. Email support@elunest.shop with your order number.

  2. Explain the reason for the return.

  3. Follow the return instructions provided by our team.

  4. Download and print the return label where arranged.

  5. Pack the lighting product securely.

  6. Mail the item using the instructed shipping method.

Please wait for authorization before sending a return.

Can I exchange a lighting product?

Yes, exchanges are accepted.

Customers may request a different lamp, colour, finish, or available variant within the 30-day return period.

Exchanges depend on product availability and the applicable return conditions.

Who pays for return shipping?

Return shipping responsibility depends on the reason for returning the item.

  • Elunest pays: When the product is confirmed damaged, defective, or incorrectly supplied.

  • Customer pays: For change-of-mind returns or incorrect product selections.

Our team will provide appropriate return instructions.

Do you charge restocking fees?

No. Elunest does not charge restocking fees for approved returns.

Applicable customer-paid return shipping costs are separate from restocking fees.

How long does a refund take?

After the returned product has been received, inspected, and approved, we process the refund within 7 business days.

Refunds are issued to the original payment method.

Your bank or card provider may require additional time for funds to become available.

Where applicable law requires an earlier refund, that deadline will take precedence.

What should I do if my lamp arrives broken?

Please contact our customer support team promptly.

Send:

  • Your order number

  • Product name

  • Description of the damage

  • Clear photographs of the product

  • Photographs of damaged packaging, if applicable

Keep the packaging and accessories while the issue is reviewed.

If electrical components appear damaged, do not connect or operate the lamp.

For verified damaged products, Elunest covers the necessary return shipping costs.

What if my lamp does not work?

First, review the product instructions and confirm that the correct power source and compatible bulb are being used, where applicable.

Do not attempt electrical repairs or operate visibly damaged equipment.

If the problem continues, email our support team with the product details and a description of the issue.

We will review the situation and provide an appropriate resolution.

What if an accessory or lamp component is missing?

If your package is missing an included shade, fitting, hardware component, or other listed accessory, please contact us.

Include your order number and details of the missing item.

We will investigate and arrange an appropriate solution.

What if my delivery is delayed?

Check your tracking details first.

If the estimated delivery period has passed, email support@elunest.shop with your order number.

Our team will help investigate the shipment.

Which payment methods do you accept?

The following major payment card networks may be supported through our online checkout:

  • Visa

  • Mastercard

  • Maestro

  • American Express

  • JCB

  • Discover

  • Diners Club

The payment options displayed at checkout determine which methods are available for your purchase.

All prices are shown in United States Dollars (USD).

See our Payment Policy.

Is my payment information secure?

Payments are handled through the payment services integrated with our checkout.

These providers use security measures designed to protect transactions.

We recommend completing payments only through our official website and never sending full payment card details by email.

How can I contact Elunest?

Our customer support team can help with product specifications, lighting compatibility questions, orders, delivery issues, payments, and returns.

Business Opening Hours

Monday–Friday: 9:00 AM–5:00 PM

Saturday–Sunday: Closed

Business Time Zone: (GMT-05:00) Eastern Standard Time (NY)

Contact Information

Store Name: Elunest

Website: https://elunest.shop

Business Address: 4909 Northern Blvd, Queens, New York 11101, United States

Customer Support Email: support@elunest.shop

Phone Number: +1 718-626-8857