Payment Policy

At Elunest, we want purchasing home lighting to be straightforward and secure. This Payment Policy explains the payment methods available through our checkout, transaction processing, pricing, refunds, and how we assist customers with billing questions.

This policy applies to purchases of floor lamps, table lamps, and other lighting products through https://elunest.shop.

1. Accepted Payment Methods

Our checkout may support the following major credit and debit card networks:

  • Visa

  • Mastercard

  • Maestro

  • American Express

  • JCB

  • Discover

  • Diners Club

The payment methods displayed during checkout determine which cards are available for your purchase.

Acceptance may depend on your card issuer and payment provider.

2. Payment Currency

All prices and checkout payments are displayed in United States Dollars (USD) unless otherwise stated.

If your payment card operates in another currency, your bank may apply exchange rates or currency conversion fees.

Such charges are determined by your financial institution rather than Elunest.

3. Prices and Order Totals

We aim to make the cost of every order clear before payment.

Your order total may include:

  • Selected lighting products

  • Product variants, colours, and finishes

  • Applicable sales taxes

  • Promotional discounts, where available

  • Any additional charges expressly disclosed before purchase

Standard shipping is FREE on all orders within the United States.

No minimum order value is required.

The final amount payable is shown before you complete checkout.

4. Secure Online Checkout

Payments are processed through the payment providers integrated with our store.

These services use security measures designed to help protect financial information and transactions.

Depending on the provider, these measures may include:

  • Encrypted transaction connections

  • Card authorization checks

  • Fraud detection measures

  • Payment verification procedures

  • Additional bank authentication

Elunest does not ordinarily store complete card numbers or card security codes through its store administration system.

Customers should make payments only through the official checkout.

5. Payment Authorization

When an order is placed, the payment service may request authorization from the issuing bank.

Authorization may depend on:

  • Correct card details

  • Available funds or credit

  • Accurate billing information

  • Security verification

  • Card issuer approval

If authorization is declined, the transaction may not be completed.

Elunest cannot override a payment refusal from a card issuer.

6. When Payment Is Collected

Depending on the payment provider, a payment may be collected at checkout or after authorization.

The payment arrangement for the transaction will be reflected in the checkout process.

After successful order submission, customers receive an order confirmation email.

Orders are prepared for delivery according to our Shipping Policy.

7. Failed Payments

If a payment does not go through:

  1. Confirm that your card information is correct.

  2. Check the billing address.

  3. Make sure sufficient funds or credit are available.

  4. Complete any additional verification requested by your bank.

  5. Try another accepted payment method, if available.

If you continue experiencing problems, contact your card issuer or our customer support team.

8. Payment Security and Fraud Prevention

We may review transactions when unusual activity or payment verification concerns are detected.

Additional information may be requested to confirm an order.

Where a transaction cannot be verified, the order may be delayed or cancelled in accordance with applicable law.

If payment has been collected for a cancelled order, the amount due will be refunded promptly.

Customers should not share full card numbers, passwords, or card security codes with our support team.

9. Lighting Product Payments

Floor lamps, table lamps, and other lighting products are purchased through our available checkout payment methods.

Any optional service or additional charge must be disclosed and agreed upon before payment.

We do not require customers to send payments to unrelated personal accounts.

10. Order Cancellations and Refunds

If you need to cancel an order before shipment, contact support@elunest.shop as soon as possible.

We will attempt to cancel the order before dispatch.

If the cancellation is confirmed and a refund is due, it will be processed promptly within the applicable legal deadline.

For approved voluntary returns, refunds are processed within 7 business days after receipt, inspection, and approval.

Where a statutory requirement provides a shorter refund deadline, the legal requirement takes precedence.

For more information, review our Return & Refund Policy.

11. Payment Disputes or Incorrect Charges

If you notice a duplicate payment, unexpected charge, or other billing concern, please contact us.

Include:

  • Your order number

  • Date of the transaction

  • Amount charged

  • Description of the concern

Do not send complete card numbers or security codes.

We will review the relevant order information and assist with an appropriate resolution.

Customers retain the right to contact their bank or card provider regarding payment disputes.

12. Privacy and Payment Information

Payment-related information is handled according to applicable privacy and security requirements.

Payment providers may maintain separate privacy policies.

For more information about personal information, review our Privacy Policy.

13. Related Policies

For additional information, please review:

14. Business Opening Hours

Monday–Friday: 9:00 AM–5:00 PM

Saturday–Sunday: Closed

Business Time Zone: (GMT-05:00) Eastern Standard Time (NY)

15. Contact Information

Store Name: Elunest

Website: https://elunest.shop

Business Address: 4909 Northern Blvd, Queens, New York 11101, United States

Customer Support Email: support@elunest.shop

Phone Number: +1 718-626-8857

For assistance with payment methods, billing questions, or transaction concerns, please contact our customer support team during regular business hours.