Privacy policy

At Elunest, we respect the trust customers place in us when shopping online. Protecting personal information and explaining how it is used are important parts of our approach to customer service.

This Privacy Policy explains how information may be collected, used, shared, and protected when you browse our website, purchase lighting products, or communicate with our support team.

This policy applies to https://elunest.shop.

1. Information We Collect

We may collect information when you visit our website, place an order, or request assistance.

Personal Information

This may include:

  • Full name

  • Email address

  • Phone number

  • Billing address

  • Shipping address

  • Customer account details, where applicable

  • Messages and inquiries submitted to customer support

Order Information

When you purchase lighting products, we may collect:

  • Product names and selected variants

  • Purchase dates

  • Order amounts

  • Shipping details

  • Order confirmation information

  • Tracking references

  • Return and exchange requests

  • Refund information

  • Customer service communications

Payment Information

Payments are processed using the payment services available at checkout.

We may receive transaction references, authorization status, and limited billing information needed to manage orders and refunds.

Complete payment card numbers and card security codes are generally handled by the payment provider rather than stored in our ordinary store administration system.

Automatically Collected Information

When you browse our website, technical information may be collected, including:

  • IP address

  • Browser type

  • Device information

  • Operating system

  • Pages visited

  • Shopping cart interactions

  • Referring websites

  • Cookies and similar identifiers

  • Approximate location based on technical information

This information may help us understand website performance, maintain security, and improve the shopping experience.

2. How We Use Your Information

We may use information for purposes such as:

  • Processing and confirming purchases

  • Preparing lighting products for shipment

  • Arranging delivery with carriers

  • Sending order and tracking updates

  • Providing customer support

  • Handling damaged-product claims

  • Processing returns and exchanges

  • Issuing refunds

  • Maintaining financial and transaction records

  • Detecting suspicious activity

  • Improving website functionality

  • Complying with applicable legal requirements

  • Sending marketing messages where permitted

We aim to collect and use information appropriate for these business activities.

3. Order Fulfilment and Shipping Information

To deliver floor lamps, table lamps, and other lighting products, we may share necessary information with shipping and fulfilment providers.

This information may include:

  • Recipient name

  • Delivery address

  • Contact number

  • Shipment reference

  • Package information

  • Delivery instructions

Such information helps carriers transport and deliver customer orders.

For additional details, please review our Shipping Policy.

4. Payment Processing and Security

Payment transactions are handled through the services integrated with our online checkout.

These providers may use security and verification measures to:

  • Authorize payments

  • Identify potentially fraudulent activity

  • Process refunds

  • Support transaction records

Payment providers may process certain information under their own privacy policies.

For more information, see our Payment Policy.

5. When We Share Information

We may share relevant customer information with service providers helping operate our business, including:

  • E-commerce platform providers

  • Website hosting and technology services

  • Payment processors

  • Shipping and delivery companies

  • Order fulfilment partners

  • Customer communication services

  • Analytics and advertising providers, where used

  • Fraud prevention services

  • Professional advisers

  • Legal authorities where disclosure is required

We aim to share only the information reasonably necessary for the relevant purpose.

We do not sell customer contact lists for money as part of our ordinary retail operations. Certain advertising or analytics data practices may be treated as a sale or sharing under applicable state privacy laws, and relevant rights and controls will be respected.

6. Cookies and Tracking Technologies

Our website may use cookies and similar technologies for:

  • Shopping cart operation

  • Checkout functionality

  • Remembering customer preferences

  • Maintaining website security

  • Understanding website performance

  • Measuring visitor interactions

  • Advertising and promotional measurement, where enabled

Some cookies help provide essential website services.

Others may support analytics or personalization.

Customers can manage certain tracking preferences through available privacy controls and browser settings.

Disabling cookies may affect certain website functions.

7. Marketing Communications

Where permitted by law, we may send information about:

  • New lighting collections

  • Product updates

  • Floor lamp and table lamp arrivals

  • Promotional offers

  • Store announcements

Customers can unsubscribe from promotional emails using the unsubscribe link provided in the message or by contacting support.

Unsubscribing from marketing does not prevent essential order confirmation, shipping, or customer service communications.

8. Protecting Personal Information

We use reasonable administrative, organizational, and technical measures intended to protect customer information.

These may include:

  • Secure website connections

  • Access restrictions

  • Payment provider safeguards

  • Account and transaction security measures

  • Appropriate customer information handling procedures

No website or online system can guarantee complete protection against every security risk.

9. How Long We Retain Information

We retain information for as long as reasonably necessary to fulfil the purposes for which it was collected.

This may include:

  • Completing orders

  • Providing customer support

  • Handling returns and refunds

  • Maintaining accounting records

  • Complying with applicable laws

  • Resolving disputes

  • Preventing fraud

When information is no longer required, we take appropriate steps to delete, anonymize, or otherwise handle it securely.

10. Your Privacy Rights

Depending on your state of residence and applicable law, you may have the right to:

  • Request access to personal information.

  • Request correction of inaccurate information.

  • Request deletion of certain personal information.

  • Obtain a copy of applicable information.

  • Opt out of certain targeted advertising or data sharing.

  • Withdraw consent where relevant.

  • Appeal certain privacy decisions where required.

Legal exceptions may apply, including retention of transaction records.

To submit a privacy request, email support@elunest.shop.

We may request reasonable identity verification before completing a request.

11. Children's Privacy

Our website is intended for consumers shopping for lighting and home products.

It is not directed toward children under 13.

We do not knowingly collect personal information directly from children under 13 in circumstances prohibited by law.

If you believe such information has been provided, contact us for review.

12. External Websites

Our website may link to independently operated services, including payment providers and delivery tracking websites.

These services may have separate privacy policies.

We recommend reviewing the privacy practices of any external website you visit.

13. Information Processing Locations

Elunest currently sells and ships within the United States only.

Some technology or service providers may process information in other locations.

Where applicable, information will be handled according to relevant legal and contractual protections.

14. Changes to This Policy

We may update this Privacy Policy to reflect changes in our services, website operations, or legal requirements.

The revised version will be published on this page with an updated date.

Where legally required, we will provide appropriate notice of material changes.

15. Related Policies

For additional information, please review:

16. Business Opening Hours

Monday–Friday: 9:00 AM–5:00 PM

Saturday–Sunday: Closed

Business Time Zone: (GMT-05:00) Eastern Standard Time (NY)

17. Contact Information

Store Name: Elunest

Website: https://elunest.shop

Business Address: 4909 Northern Blvd, Queens, New York 11101, United States

Customer Support Email: support@elunest.shop

Phone Number: +1 718-626-8857

For privacy-related questions or requests concerning your personal information, please contact our customer support team.