Privacy policy

Privacy Policy

Last Updated: September 13, 2026

At Elunest, we respect your privacy and are committed to protecting the personal information you provide when you browse our website, place an order, or contact our support team.

This Privacy Policy explains what information we collect, how we use it, when it may be shared, and the choices available to you.

Information We Collect

Depending on how you use our website, we may collect:

Name and contact information
Billing and shipping address
Email address and phone number
Order and transaction details
Payment-related information processed through our payment providers
Account information, where applicable
Device, browser, IP address, and website usage information
Information you provide when contacting customer support

How We Use Your Information

We may use your information to:

Process and fulfill your orders
Arrange delivery and provide order updates
Process payments and prevent fraudulent transactions
Provide customer service and respond to inquiries
Manage returns, refunds, and exchanges
Improve our products, website, and shopping experience
Send promotional communications when you have chosen to receive them
Comply with applicable legal and regulatory requirements

Payment Security

Payment information is processed through secure payment providers. Elunest does not intentionally retain complete payment card details beyond what is necessary to process and manage your transaction.

Cookies and Similar Technologies

We may use cookies and similar technologies to operate our website, remember preferences, understand website usage, and improve the overall shopping experience.

You can adjust cookie settings through your browser. Some website features may not function properly if certain cookies are disabled.

When We Share Information

We may share necessary information with trusted service providers that help us operate our business, including payment processors, shipping and fulfillment providers, technology providers, analytics services, and customer support services.

We may also disclose information when required by law, to protect our rights, prevent fraud, or protect the safety and security of our customers and services.

Your Privacy Choices

Depending on your location and applicable law, you may have rights regarding your personal information, including the right to request access, correction, deletion, or a copy of certain information.

For privacy-related requests, contact us using the information below.

Data Security and Retention

We use reasonable administrative, technical, and organizational measures to help protect personal information.

We retain information only for as long as reasonably necessary for business, legal, accounting, security, dispute-resolution, and regulatory purposes.

Third-Party Services

Our website may use third-party services and may contain links to external websites. We are not responsible for the privacy practices of third-party websites that we do not control.

Children's Privacy

Our website is not intended for children under the age of majority in their applicable jurisdiction, and we do not knowingly collect personal information from children for purposes that are not permitted by law.

Policy Updates

We may update this Privacy Policy from time to time to reflect changes to our services, technology, legal requirements, or business practices. The updated version will be posted on this page with a revised effective date.