Shipping policy

Last Updated: September 13, 2026

At Elunest, we aim to make your furniture delivery experience simple, reliable, and transparent.

Free Shipping

We offer free standard shipping on eligible orders.

No additional standard shipping fee will be charged at checkout for eligible orders. Any exclusions or special delivery charges, where applicable, will be clearly displayed before you complete your purchase.

Order Processing

Orders are reviewed and processed after payment has been successfully confirmed.

Processing time may vary depending on product availability, order volume, product size, and fulfillment requirements.

If additional information is required to complete your order, we may contact you using the information provided during checkout.

Delivery

Delivery times shown at checkout or provided with your order are estimates and may vary depending on the destination, product availability, carrier schedules, weather, holidays, and other circumstances beyond our reasonable control.

For large or oversized furniture items, delivery arrangements may differ from standard parcel delivery.

Order Tracking

When tracking information is available, it may be provided by email or through the applicable delivery service.

Please allow some time for tracking information to become active after your order has been dispatched.

Delivery Inspection

For furniture orders, we strongly recommend inspecting the package and product condition upon delivery.

If you notice visible damage, missing components, or an incorrect item, please contact us promptly at support@elunest.shop with your order number and clear photographs of the issue.

Delivery Delays

Elunest is not responsible for delays caused by circumstances outside our reasonable control, including carrier delays, severe weather, transportation disruptions, holidays, or other unforeseen events.

We will make reasonable efforts to assist you when a delivery issue occurs.